Frequently Asked Questions (FAQ)
Cost & Billing
Section titled “Cost & Billing”How does billing work? Billing is handled via AI points, token-based on a pay-as-you-grow principle. You only pay for tokens actually processed.
What does a token cost? The AI points per model are listed in the AI points calculator. Input and output tokens are billed at different rates.
Are there precommit discounts? Yes. With a commitment, you get higher rate limits and better terms.
Are there fixed costs? No. Billing is purely usage-based, no CAPEX.
Can I cap my costs? Yes. On request we set up quotas on AI points, either per virtual key or as an overall limit per customer, see rate limits and quotas.
Models
Section titled “Models”Which models are available? See the model overview.
Can I bring my own models? For custom models, see our Managed LLM product.
How often are models updated? Models are continuously evaluated; updates happen as needed.
What happens on deprecation? See the Deprecation Policy. Notice periods depend on tier.
Technology
Section titled “Technology”Is the API OpenAI-compatible? Yes, 100% compatible, a drop-in replacement.
Which SDKs are supported? OpenAI SDK, Anthropic SDK, LangChain, LlamaIndex, and LiteLLM.
Are there rate limits? Yes, RPM and TPM. See Rate Limits.
How can I increase my rate limits? Increase your commitment or contact your noris representative.
What is prefix caching? See Prefix Caching.
Do you support streaming?
Yes, SSE streaming via stream: true.
Compliance
Section titled “Compliance”Is my data stored? No. noris operates zero-data-retention.
Is my data used for training? No, under no circumstances.
Where are the servers located? In Germany, in highly secure noris data centers. For details and an overview of the data centers, see data handling.
Is this GDPR-compliant? Yes. All data stays within Germany/the EU.
How is my data encrypted? In transit, TLS throughout. At rest, virtually no data comes into existence; see data handling for details.
Which certifications do you hold? The evidence is linked under data handling.
How are tenants separated? Through virtual keys, to which the processing context is bound, see data handling.
Does noris conclude a data processing agreement? Yes, under Article 28 GDPR. Please contact your noris representative.
Support
Section titled “Support”How do I get an API key? Through your contact person at noris or anfrage@noris.de.
How do I reach support? Via the customer portal servicenow.noris.net.
Is there an SLA? Yes, 99.9% annual availability for the API endpoints.
Can I get a test account? Yes, contact anfrage@noris.de.